1、abandon rate 挂断率（衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比）
例： By choosing the right on-hold music, the company has reduced abandon rate by 50%.
2、absenteeism 旷工，缺勤
例：Improvements in working conditions helped to reduce levels of absenteeism.
3、absolute interest 绝对产权，绝对权益
例：The company has an absolute interest in the building.
4、academic intelligence 学术方面的才智
例：Phrases such as "solves problems well,""displays interest in the world at large,""accepts others for what they are,""admits mistakes,""is goal oriented," and "converses well" suggest that people focus on the worldly side of intelligence, as opposed to just "academic intelligence.
5、academic smarts 学术方面的才能
例：It’s not the usual way of thinking about it - academic smarts-IQ. 6、account 账户
例:When the debt is cleared- as it must be by the time the customer retires- and the account goes into credit, it will attract interest at about 5 per cent.
7、account 客户,生意往来关系
例:The firm is one of our major accounts.
8、accountancy 会计工作
例: To her, accountancy was a means to find out about business and be paid at the same time.
9、accounts 账目
例:The financial director was accused of falsifying the company accounts.
10、accounts 会计部门 即 accounts department
例: She works in accounts.
11、accounts manager 会计部经理
12、accounts payable 应付账款
例: Accounts payable is created when a firm deals with suppliers who extend credit.
13、accounts receivable 应收账款
例: Assets include cash, accounts receivable, inventory, property and equipment, and patents.
14、achievable 切实可行的,可达到的
例: Your objectives should be relevant to the job you have applied for and achievable.
15、Achilles’ heel 原意为阿基里斯的脚踵,引申为致命弱点
例: However, an Achilles’ heel can usually be found that allows the headhunter to persuade them that they are, in fact, wanting to change.
16、acid test 决定性的考验
例: The acid test is whether or not somebody will actually buy the product.
17、acquire 购入,取得所有权
例: This is Cussons’ newly acquired factory in Poland.
18、acquisition 收购
例: The accelerated rate of globalisation has left companies desperately seeking overseas acquisitions in order to remain competitive.
19、across-the-board 全面,全体
例1: They have decided to increase prices by 4% across-the-board.
例2: To save money, identify current problems, and make the old company more dfficient, the new president ordered an across-the-board examination of expenditures and operational procedures in every department.
20、action figure (仿真)玩具人,活动人
26、adaptation 重新打造以适应本土化
例1：Adaptation may need to be made in branding, labeling, and packaging of the product.
例2：Potential risk refers to the level of adaptation required to enter foreign markets.
27、added value 增加值，增值
例：An important aspect of marketing goods like CD players and televisions is possible added value, such as free videos or CDs.
28、addition （某一产品系列中的）新增产品
例：The KR 700 is the latest addition to our range of fax machines.
29、Additional Benefit Funding 附加福利基金（专款）
例：You will be able to use as much as you like of your Additional Benefit Funding to "buy" benefits.
30、add-on 附加装置（可以是硬件或软件，目的为改进或增加功能），附加部分，亦作add-in
例1：It’s better to use a computer with add-on/in.
例2：Various add-ons/ins can be purchased to increase the output of the machine26、adaptation 重新打造以适应本土化
例1：Adaptation may need to be made in branding, labeling, and packaging of the product.
例2：Potential risk refers to the level of adaptation required to enter foreign markets.
27、added value 增加值，增值
例：An important aspect of marketing goods like CD players and televisions is possible added value, such as free videos or CDs.
28、addition （某一产品系列中的）新增产品
例：The KR 700 is the latest addition to our range of fax machines.
29、Additional Benefit Funding 附加福利基金（专款）
例：You will be able to use as much as you like of your Additional Benefit Funding to "buy" benefits.
30、add-on 附加装置（可以是硬件或软件，目的为改进或增加功能），附加部分，亦作add-in
例1：It’s better to use a computer with add-on/in.
例2：Various add-ons/ins can be purchased to increase the output of the machine31、address 满足（需求）
例3：Every effort is made to address costomer needs.
